Refund and Returns Policy

 

Overview

At Abhipriya Global Private Limited Company, we prioritize customer satisfaction and strive to provide high-quality electronic products. We understand that sometimes, things may not go as expected. That’s why we offer a straightforward and fair refund and exchange policy to ensure you have a hassle-free shopping experience.

1. Eligibility for Refund:
– Refunds are available for products returned within  7 days  from the date of delivery.
– We accept returns only for products that are defective or damaged. To be eligible, you must provide valid proof of the issue, such as videos or images taken at the time of opening the delivery box.
– The product must be in its original packaging and in the same condition as when you received it.
– A valid proof of purchase is required for all refund requests.

2.  Non-Refundable Items: 
– Certain items, such as  gift cards, software products, and items marked as final sale, are non-refundable.
– Products that show signs of wear and tear, damage not reported at the time of delivery, or alteration are not eligible for a refund.

3.  Refund Process:
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within *7-10 business days*.

Exchange Policy

1. Eligibility for Exchange:
– Exchanges are allowed within 7 days  from the date of delivery for items that are defective, damaged, or not as described, provided you submit valid proof of the issue, such as videos or images taken at the time of opening the delivery box.
– The product must be returned in its original condition, with all packaging and accessories included.

2.  Exchange Process:
– To initiate an exchange, contact our customer service team with your order details, reason for the exchange, and the required proof.
– Upon approval, we will guide you through the exchange process. Replacement products will be shipped to you at no additional cost.

3. Exclusions:
– Items that were purchased during a sale or promotion may not be eligible for exchange.
– Customized or personalized products cannot be exchanged unless they are defective.

 How to Return or Exchange a Product

1. Contact Us:
– Reach out to our customer support team at [contact No: +91 9015063439, or Email: Sales@abhipriya.in] to initiate a return or exchange. Provide your order number, a detailed description of the issue, and the required proof (videos/images).

2. Return Shipping:
– Customers are responsible for the shipping costs associated with returning items unless the product is defective or the return is a result of our error.

3. Shipping Address:
– Please send all returns and exchanges to:

Abhipriya Global Private Limited Company

 Important Notes

– We recommend using a trackable shipping service or purchasing shipping insurance for returned items. We are not responsible for lost or damaged packages during return shipping.
– Returns and exchanges without valid proof of the defect or damage at the time of delivery will not be accepted.
– Abhipriya Global Private Limited Company reserves the right to modify or amend this policy at any time. Please review this page periodically for updates.

For further assistance, please contact our customer support team. Your satisfaction is our priority!